Privacy Policy

1. Who We Are

WestConnect (“we”, “us”, “our”) operates the website westconnect.uk (the “Platform”). We are a UK-based emigration marketplace that connects people planning to move abroad with vetted service providers including immigration lawyers, moving companies, tax advisors, and other relocation specialists.

We are the data controller for the personal data collected through this Platform. This means we decide how and why your personal data is used.

2. What Data We Collect

We collect and process the following categories of personal data:

2.1 Data You Provide Directly

• Account information: your name and email address when you create an account or submit an enquiry.
• Qualification flow responses: your intended destination country, timeline for moving, estimated budget, family situation (e.g. whether you are moving alone or with dependants), and the types of services you need.
• Enquiry details: the information you include when contacting service providers through our Platform.
• Payment information: if you purchase a premium consultation, your payment is processed securely by Stripe. We do not store your card details.
• Communications: any messages, feedback, or reviews you submit through the Platform or by email.

2.2 Data We Collect Automatically

• Usage data: pages visited, time spent on pages, links clicked, and how you interact with the Platform.
• Device information: your IP address, browser type, operating system, and device type.
• Cookies: we use cookies and similar technologies as described in our separate Cookie Policy.

We do not collect any special category data (such as health information, racial or ethnic origin, or political opinions).

3. How We Use Your Data

We only use your personal data when we have a lawful reason to do so. The table below explains each use and the legal basis under UK GDPR.

4. Who We Share Your Data With

We share your personal data with the following categories of recipients:

4.1 Service Providers You Choose

When you submit an enquiry through the Platform, we share your name, email, and relevant qualification flow details with the service providers you select. Each service provider is an independent data controller and will process your data under their own privacy policy. We recommend reading their privacy policy before engaging their services.

4.2 Our Technology Partners

We use trusted third-party services to operate the Platform. These companies process data on our behalf under Data Processing Agreements:

4.3 Legal and Regulatory

We may share your data if required by law, regulation, or legal process, or to protect the rights, property, or safety of WestConnect, our users, or others.

5. International Transfers

Some of our technology partners are based outside the United Kingdom. When your data is transferred internationally, we ensure it is protected by appropriate safeguards:

• Transfers to the EU/EEA (Supabase, Brevo) are covered by the UK’s adequacy decision for the EU.
• Transfers to the United States (Stripe, Google) are protected by Standard Contractual Clauses (SCCs) approved by the Information Commissioner’s Office.

6. How Long We Keep Your Data

After the relevant retention period, your data is either securely deleted or anonymised so that it can no longer identify you.

7. Your Rights

Under UK GDPR, you have the following rights over your personal data:

• Right of access: You can ask us for a copy of the personal data we hold about you.
• Right to rectification: You can ask us to correct any inaccurate or incomplete data.
• Right to erasure: You can ask us to delete your personal data in certain circumstances.
• Right to restriction: You can ask us to limit how we use your data.
• Right to data portability: You can ask us to provide your data in a structured, commonly used format.
• Right to object: You can object to processing based on legitimate interest. We will stop unless we have compelling grounds to continue.
• Right to withdraw consent: Where we rely on your consent (e.g. marketing emails, analytics cookies), you can withdraw it at any time. This does not affect the lawfulness of processing before withdrawal.

To exercise any of these rights, contact us at privacy@westconnect.uk. We will respond within one month.

If you are not satisfied with how we handle your data, you have the right to complain to the Information Commissioner’s Office (ICO): ico.org.uk · Telephone: 0303 123 1113

8. Commission Disclosure

WestConnect may receive a referral fee or commission from service providers when you engage their services through our Platform. This does not affect the price you pay. Commission arrangements are disclosed on our partner profile pages and at the point of enquiry submission. For full details, see our About page.

9. Cookies

We use cookies and similar technologies on our Platform. For full details about the cookies we use, why we use them, and how you can control them, please see our separate Cookie Policy.

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we make changes, we will update the “Last updated” date at the top of this page. We encourage you to review this policy periodically.