User Terms & Conditions

1. About WestConnect and These Terms

Welcome to WestConnect. These terms and conditions (“Terms”) govern your use of the WestConnect platform, accessible at westconnect.uk (the “Platform”). By creating an account, completing our qualification flow, or submitting an enquiry, you agree to these Terms.

WestConnect is operated by WestConnect Ltd, a company registered in England and Wales under company number [Companies House number], whose registered office is at [Registered office address]. You can contact us at hello@westconnect.uk.

These Terms, together with our Privacy Policy and Cookie Policy, form the complete agreement between you and WestConnect when you use the Platform. Please read them carefully.

2. What WestConnect Does

WestConnect is an online marketplace. We connect people planning to move abroad with vetted professional service providers, including immigration lawyers, moving companies, tax advisors, property finders, and other relocation specialists.

2.1 What We Provide

• A matching service that recommends suitable service providers based on the information you give us in the qualification flow.
• Partner profiles with information about their services, credentials, pricing, and reviews from other users.
• A way to submit enquiries directly to the service providers you choose.
• Knowledge centre articles and guides about emigrating from the UK (for general information only).

2.2 What We Do Not Provide

WestConnect does not provide emigration services. We do not provide immigration advice, financial advice, legal advice, tax advice, or any professional service. We are a matching platform, not a service provider.

When you choose to work with a service provider through our Platform, the contract for professional services is between you and that service provider directly. WestConnect is not a party to that contract and is not responsible for the services they provide.

While we vet all partners against our published quality standards before listing them on the Platform, we do not guarantee the outcome, quality, timeliness, or suitability of any partner’s services. Our vetting is designed to ensure partners meet a minimum professional standard, but the responsibility for any services provided rests with the partner.

3. How We Earn Money

We believe in being transparent about how our business works.

WestConnect receives a referral fee or commission from service providers when you engage their services through our Platform. This is how we fund the platform and keep the matching service free for you.

This commission does not increase the price you pay. All partners agree not to charge you any premium or additional fee because you were introduced through WestConnect. You pay the partner’s standard fee for their services.

Commission arrangements exist with all listed partners. The commission rate varies by service category. Commission does not influence how partners are ranked or which partners are recommended to you. Our matching is based on your destination, service needs, partner reviews, and responsiveness.

4. Important Disclaimers

4.1 Immigration Information

The information on this Platform is provided for general guidance purposes only. It does not constitute immigration advice. WestConnect is not regulated by the Immigration Advice Authority and does not provide immigration advice within the meaning of the Immigration and Asylum Act 1999. Immigration rules change frequently and individual circumstances vary. For advice specific to your situation, please consult a qualified immigration lawyer through our Platform or independently.

4.2 Financial and Tax Information

WestConnect does not provide financial, tax, or insurance advice. Any information about costs, taxes, insurance, or financial matters on this Platform is for general guidance only and should not be relied upon as a substitute for professional financial advice. Please consult a qualified financial advisor or tax professional for advice specific to your circumstances.

4.3 Accuracy of Information

While we take care to ensure the information on this Platform is accurate and up to date, emigration rules, costs, and requirements change frequently. WestConnect cannot guarantee the accuracy, completeness, or currency of any information provided on the Platform, in our knowledge centre articles, or in our guides. Always verify important details with the relevant authorities or your chosen professional advisor before making decisions.

5. Using the Platform

5.1 Eligibility

You must be at least 18 years old to create an account and use the Platform.

5.2 Your Responsibilities

When using the Platform, you agree to:

• Provide accurate and truthful information in the qualification flow and in any enquiries you submit. We match you with service providers based on the information you give us — inaccurate information leads to poor matches.
• Keep your account credentials secure and not share them with anyone else.
• Use the Platform only for its intended purpose of finding and connecting with emigration service providers.
• Treat service providers with respect in all communications.

5.3 Prohibited Conduct

You must not:

• Submit fraudulent enquiries or provide false information.
• Harass, abuse, or threaten any service provider or other user.
• Scrape, copy, or automatically extract data from the Platform.
• Use the Platform for any unlawful purpose.
• Attempt to circumvent any security features of the Platform.

We reserve the right to suspend or permanently remove your account if you breach these Terms.

6. Reviews

After working with a service provider through the Platform, you may be invited to leave a review. Reviews help other users make informed choices and help us maintain partner quality.

6.1 Review Rules

• Reviews must be genuine and based on your real experience with the partner.
• Reviews must be honest and fair. You may include both positive and negative feedback.
• Reviews must not contain defamatory, abusive, discriminatory, or threatening language.
• Reviews must not include personal information about other individuals.

6.2 How We Handle Reviews

All reviews are subject to a short moderation period (typically 24 hours) before publication. We check reviews for defamatory, abusive, or clearly fake content. We do not edit or remove reviews simply because they are negative.

We take reasonable steps to detect, prevent, and remove fake reviews in accordance with the Digital Markets, Competition and Consumers Act 2024. Service providers may respond to reviews publicly on their profile. If there is a dispute about a review, we may mediate between the parties.

We reserve the right to remove reviews that breach these Terms.

7. Premium Consultation Services

This section applies only if you purchase a WestConnect Premium Consultation.

7.1 What’s Included

The Premium Consultation includes [details to be confirmed]. Full details of what is included are provided before you purchase.

7.2 Pricing

The price of the Premium Consultation is clearly displayed before you commit to purchase. All prices are shown inclusive of VAT where applicable. There are no hidden fees.

7.3 Your Right to Cancel

Under the Consumer Contracts Regulations 2013, you have the right to cancel your Premium Consultation within 14 days of purchase for a full refund, without giving any reason.

If you would like your consultation to take place within the 14-day cancellation period, you must give us your explicit consent to begin early. If the consultation is fully delivered within the 14-day period and you gave consent to begin early, you acknowledge that you will lose your right to cancel once the service has been fully performed.

7.4 How to Cancel

To cancel, email us at hello@westconnect.uk with your name, booking reference, and the date of purchase. We will process your refund within 14 days of receiving your cancellation request, using the same payment method you used for the original purchase.

8. Limitation of Liability

8.1 Our Role

WestConnect provides a matching and introduction service only. We facilitate connections between you and independent service providers. We are not responsible for, and do not accept liability for, the quality, outcome, timeliness, or suitability of any services provided to you by any partner listed on the Platform.

8.2 Liability Cap

To the maximum extent permitted by law, WestConnect’s total liability to you arising out of or in connection with your use of the Platform shall not exceed: (a) the amount you have paid to WestConnect for Premium Consultation services in the 12 months preceding the event giving rise to the claim; or (b) if you have not purchased any paid services, £100.

8.3 What We Are Not Liable For

WestConnect is not liable for any loss or damage arising from:

• The actions, omissions, or insolvency of any service provider.
• Inaccurate, incomplete, or misleading information provided by you in the qualification flow or enquiries.
• Changes to emigration rules, visa requirements, or costs in any destination country.
• Delays, interruptions, or errors in the Platform caused by circumstances outside our reasonable control.
• Any decision you make based on general information provided in our knowledge centre or guides.

8.4 Nothing Is Excluded That Cannot Be

Nothing in these Terms excludes or limits our liability for: death or personal injury caused by our negligence; fraud or fraudulent misrepresentation; or any other liability that cannot be excluded or limited under the laws of England and Wales.

9. Complaints and Dispute Resolution

9.1 How to Complain

If you are unhappy with any aspect of the Platform or our service, please contact us at hello@westconnect.uk. We take all complaints seriously and will handle them as follows:

• Stage 1: We will acknowledge your complaint in writing within 3 business days.
• Stage 2: We will investigate and provide you with a substantive response within 14 business days.
• Stage 3: If you are not satisfied, we will provide a final written response within 28 days of your original complaint.

9.2 Complaints About Service Providers

If your complaint is about a service provider you connected with through the Platform, please also contact us. We monitor partner quality and will investigate. However, as the contract for services is between you and the partner, some issues may need to be resolved directly with the partner.

9.3 Alternative Dispute Resolution

If we cannot resolve your complaint through our internal process, you may wish to use an alternative dispute resolution (ADR) service:

10. Data Protection

We process your personal data in accordance with our Privacy Policy, which explains what data we collect, how we use it, who we share it with, and your rights. Please read our Privacy Policy carefully.

We use cookies and similar technologies as described in our Cookie Policy. You can manage your cookie preferences at any time through the cookie settings link in the footer of our website.

11. Changes to These Terms

We may update these Terms from time to time. When we do, we will update the “Last updated” date at the top of this page and notify you by email or by a prominent notice on the Platform. Your continued use of the Platform after the updated Terms take effect means you accept the changes.

If you do not agree with any changes, you should stop using the Platform and close your account.

12. General

• These Terms are governed by the laws of England and Wales.
• The courts of England and Wales have exclusive jurisdiction over any dispute arising from these Terms.
• If any part of these Terms is found to be invalid or unenforceable, the remaining parts will continue in full force and effect.
• These Terms, together with our Privacy Policy and Cookie Policy, constitute the entire agreement between you and WestConnect relating to your use of the Platform.
• Our failure to enforce any right or provision of these Terms does not constitute a waiver of that right or provision.
• WestConnect is not liable for any failure or delay in performing our obligations caused by circumstances beyond our reasonable control, including but not limited to natural disasters, war, pandemic, power failure, or internet disruption.